Commercial Construction Project Testimonials
I believe Northway Construction Services is a premier construction firm for three major reasons:
- 1. A strong ability to listen to our interests and questions, and patiently address our concerns. From our earliest brainstorming sessions to the final move in, Northway led us to a successful project because they demonstrated a desire to listen to our needs, were quick on follow-through to our questions, and worked hard to ensure we were satisfied. Smaller cities in rural Minnesota do not build major facilities everyday, and our staff was quickly at ease during the design, construction, and post-construction phases because of the effective communication with Northway’s Construction Manager and Project Manager. Northway developed a high level of trust with me, the City staff, and the contractors. This was a major reason that we had a successful project.
- 2. Commitment to the Best Value Procurement process. The City and Northway decided to utilize the State of Minnesota’s new Best Value Procurement process, which measures price and performance when weighing bids. Our project was the first municipal Best Value facility construction project in the State of Minnesota. The front-end work of this process paid dividends by ensuring the contractors on the job were of the highest quality, were familiar with the plans, and were aware of potential risks in the construction scheduling. Northway quickly saw the merits of this procurement process, not only for their company, but for the entire construction industry. During our project Northway developed a new way to bid and manage construction projects, which we feel is positive for the entire construction industry, and State and Local governments.
- 3. Commitment to quality construction and sustainability. A main reason why we hired Northway Construction was their clear commitment to constructing quality buildings that are sustainable. Our City Council, in making this public investment, was not interested in constructing a cheap City Hall and Library, but wanted a facility that with proper maintenance would be a long-term solution to our needs. The State of Minnesota’s B3 Sustainable Guidelines which we applied to this project, will provide the City of Staples a facility that is built to last, utilizing sound facility construction practices and sustainable features that are important to our residents
Chris Etzler, Mayor, City of Staples, MN
Nathan Mathews, City Administrator, City of Staples, MN
Northway was meticulous in their planning of the project. They were unique in that they partnered with us before we started the project. This allowed us to control our costs and to help ensure the project came in on budget. Prior to commencing construction, they also became involved with the designer and the equipment supplier to ensure they had a complete understanding of all the specific mechanical and design requirements. This level of planning was also reflected in the planning done by the subcontractors with the preparation of bids prior to the start of construction. If questions arose regarding compliance with building codes, the city inspectors were consulted to ensure what the compliance requirements were before beginning construction.
Northway Construction has an excellent team, with JJ Levenske heading up construction, Wendy Jones working on the financial end, and of course, Steve Northway, with his years of experience, rounding out the team. Other outstanding team members include Renee in the office, who always ensured messages were delivered to the appropriate staff and handled any issues when they arose, and Scott, who handled the onsite construction. The team members were always accessible at any time during the construction process. Communication was excellent on a day-to-day basis via email and phone calls, and we were constantly kept abreast of any developments. Northway always answered any questions that came up and explained everything throughout the process. There was ample opportunity to address changes if they were needed during the construction process. The team was very courteous and easy to work with. The subcontractors were also very professional and did a superb quality of work. We were provided with a construction schedule at the start of the project. It was amazing to see how well the timing for the schedule was coordinated. They stayed on task, the building finished on time, and they partnered with us the entire way through the building project. We are so pleased with the quality of workmanship and craftsmanship.
One of the highlights of the project was that when it was finished, it was done well and right the first time. We had only the most minor issues of a few touch-up spots for painting on the final punch list. When they said we could take possession of the project on a specific date, they meant it. As a new business, we were up and running as we expected. Along with their superb handling of the construction process from start to finish, Northway Construction went above and beyond the call of duty by helping us with other bumps that came up along the way with the lease and landlord buildout allowance. Their knowledge and understanding of all aspects of commercial construction are of the utmost value to the client. We continually receive compliments on how wonderful the office looks. We also welcome tours of our office for anyone interested in seeing the finished quality of workmanship. We would highly recommend Northway Construction for any building needs. We look forward to working with them again on our next building project.
With best regards,
Clint and Carrie Roberts
Dr. Stephen Jobe
Chad Karas did an excellent job. I always felt that Chad was keeping us within our budget. He was constantly looking for the best deals for us while maintaining a high level of quality materials. He was quick to let us know if he was not happy with the workmanship of the product or in some cases the work of some subcontractors. I have had many meetings and phone conversations with Chad covering every aspect of the job: materials, time tables, deadlines. I truly felt that Chad had as much invested in this project as I did. He was very personal, reliable, honest, and produced what he promised he would. He is a man of integrity who made this building project a real joy, not a big headache.
He continually had our best interests in mind. He was very prompt at returning phone calls and helped resolve every issue that we had. He was persistent in making sure that nothing fell through the cracks and that deadlines were met. He found things on our walk-throughs that I never noticed and pointed them out. He took pride in the finished product. There were a number of times when we had to make a decision or change a product. He was there to walk us through the various options and give his opinion. He was very helpful.
His choice of subcontractors was great. Scott and Mike were also superb, as well as Renee and Wendy. I cannot say enough positive things about our experience with Northway Construction (a Vercon company). Were we satisfied? Absolutely. Was everything done in a professional manner? Above and beyond. Would I work with them again or recommend them? Absolutely. I have already suggested that we use Northway Construction for any future building projects the Church does. I am also interested in using Northway Construction for our own residential buildings in the near future, and I would not hesitate to recommend their services to others. In fact, I have already been singing their praises every chance I get.
Thank you for a great job. Your customer service is one of the best I have ever encountered. Thank you for helping us achieve our dream.
Deacon Mike Knuth
All Saints Catholic Church